The Device Information page provides vital information on your current setup. It is located in the bottom of the settings page. This page includes information on all your devices connected to your machine that will help debug any issues that you may be experiencing. This page lists the status of your drivers on your machine, all the product names, manufacturer, vendor IDs, product IDs, and SignalRGB plugins for your devices. For the status of your drivers on your machine, SignalRGB shows a status indicator that can be red, yellow or green.
This page can be accessed by clicking the settings button and then selecting Device Information underneath Debugging on the settings page or by clicking this link.
We highly recommend you send a screenshot of this page to customer service in order to expedite your support request.