Where is support? Is this company still in business?

Support
1

Does this company provide support here? I see a large and growing number of questions with no response from the company. Starting to regret paying for this and will be requesting a refund.

3 Likes
2

They have been helping me since day one, My problem is a little complicated but they are trying and keep providing suggestions and we make progress. For me the software is working great, Best RGB yet but just having a few networking issues which they are assisting in resolution. I tried 4 other RGB control programs nothing compared to SignalRGB

3

Your experience appears unique. Look at the forum - it’s filled with unanswered support requests.

I requested a refund per the refund policy and never got a reply or a refund. I’m starting the fraud/non-delivery filing process with my bank to get a charge back going and a complaint to their payment processor.

Buyers beware - they do not answer support requests and they will not refund your money in line with their published refund policy.

4

They have been responding to me we don’t have a solution just yet but making progress.

5

Sorry for the late reply, we are currently at one person to do tickets and help on forum, that one is me hahaha

I believe I have went through your request this morning, check your inbox.

6

40.00 per year seems ridiculous. But I just paid it because with all the crappy rgb software out there I kept saying… why doesn’t someone make a good one and sell it.
40 bucks ONE TIME would be more than fair. I don’t mine paying it once but I won’t renew. I also have no interest in the pro features I got by paying. I’d rather see it be one time 20.00 and maybe 20 + 10 bucks a year to renew.

I just asked several questions. I’ll see how long it takes. I’m still in 10 day trial. it is the best and I don’t mind paying for it once.

7

What a shame, i hate to ask but thats not my fault, can you support me please support? What a shambles!! Honestly please hurry im this close to sending to people like louis rossmann and either it will get torn down or supported but this cant continue like this, its so predatory