Steelseries Apex Pro Mini Wireless not recognized in wireless/bluetooth mode


I’m having trouble syncing my apex pro mini with the other devices. Actually it is not even recognized when it is connected in wireless or bluetooth mode. Does it have to do with the dongle that comes with the keyboard? In wired mode everything works perfectly and is in sync with the other devices etc.

Do you know any workaround so that the keyboard can be recognized in wireless/bluetooth mode?

Thanks in advance!

Hi @Zissis, please, send an email to attaching a screenshot from your device info (found here) and the most recent log that is at least 5KB (found here), thank you.