SignalRGB Freezing or Crashing

Troubleshooting
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Problem

The SignalRGB app freezes or crashes while you are using it.

Solution

To determine the root cause of the issue, please follow these steps:

  1. Ensure that Windows is up to date by clicking Check Update in Windows Settings.

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  1. Ensure your BIOS and Chipset drivers are up-to-date. More information about updating your firmware can be found in this guide.
  2. Make sure that the folder %localappdata%\VortxEngine\ is in your anti-virus software’s Exclusions List.
  3. Complete a full power cycle of your computer.
  4. Ensure your C++ runtime redistributables are updated.
If you are still experiencing issues, please submit your most recent crash dump to our official support with any additional info.