Nvidia GPU sync issues

Signal shows my Nvidia EVGA GEFORCE RTX 2080 super as a supported device. not showing up at all. all other devices configured nicely.
No on board graphics involved here it’s my only video source. the only thing capable of syncing with the RBGs is the logo and model number which I can modify with Precision 1 X but that wont sync them… I deleted Precision to see if that would make a difference but… um NO!
any ideas would be helpful TIA Kenny

Send a email to support@signalrgb.com and we can check your log files to identify the issue.