Hello,
I’m suddenly having an issue with the Corsair Commander Core module that controls the lighting ring around my iCUE H150i ELITE LCD XT. It used to control the lighting ring very well and I was happy but lately it stopped working at all and honestly I’m pretty unhappy. It never controlled the image on the LCD screen at all which is another complaint for another time but I just want it working as it was previously. I’m using the latest beta release so you dont waste a week asking what version im using.
Was there a firmware update on iCue for it? We will investigate.
1 Like
Corsair had an update on my ram, aio, and icue itself 2 days ago. Im having issues with the ram flickering now
This is the version of my firmware from iCUE i guess.
Honestly, I’m not impressed with the support from signalrgb. I’m a pro subscriber and have had many issues with my gear and the slow response has been brutal. I like the product but there needs to be a lot of work done here.
Shouldn’t the team be aware of any of the latest updates?
Why is this my responsibility to inform you? I pay for the pro and it should “just work”. I have a lot of other issues as well. As much as I like your product, it’s very micky mouse. My problems are ignored and closed without resolution.
@Magnamo we weren’t able to reproduce any issues on the latest firmware, could you please send the console from your Commander Core?
[Tue Jun 11 07:32:41 2024] Info - Log: SendRGBData():1572 CorsairProtocol Error [3]: Operation Failed!
Its just spamming these messages non stop. If I run iCue I can edit the ring light no problem.
Still no response in 11 days. My comments stand and are accurate.
HarDBR
June 22, 2024, 2:25pm
10
We have updated both our Commander Core to the latest firmware and still works fine on our end:
Would be possible for you to swap internal USB ports and check if that does something?
HarDBR
June 26, 2024, 1:51am
11
Hello,
I have made no changes and suddenly it works this morning. The pictures look different and seems to have been updated. Was there an update to the module that was pushed out?
HarDBR
June 29, 2024, 7:13pm
13
Yes, we have launched an update that includes the fix.
Cool, thank you for getting this fixed!
