Govee lRGBIC Neon Lights 2 not fully lighting up

i have a govee H61D5 [5m] that does not fully light up with signal rgb thru lan .
leds 1-10 light up perfect , but 11-14 are just black. anybody got a fix ?
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i changed ledcount from 14 to 7 and it worked until i restarted signal rgb

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I talked with support and they helped me out real quick ! If anyone needs a fix deff hit up signalrgb support !

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Same issue here. What was the solution?