Corsair harpoon rgb wired mouse

I don’t know what to do. I have tried basically everything to get it to work and make it permanently work. Sometimes it works fine for a bit but then it will either stop working randomly or especially after I turn off my pc then turn it back on it stops working again. Is there a fix for this or am I doing something wrong?

I have the same problem

@Madmartin please, send an email to support@signalrgb.com with this thread title, and attach a screenshot from your device info https://go.signalrgb.com/app/view/debuginfo and the most recent log that is at least 5KB https://go.signalrgb.com/app/view/logs, and the device’s console, thank you.