# Stuck on splash screen

**URL:** <https://forum.signalrgb.com/t/stuck-on-splash-screen/1473>\
**Category:** Support\
**Tags:** troubleshooting, freezing\
**Created:** [December 13, 2023, 10:27pm UTC](https://forum.signalrgb.com/t/stuck-on-splash-screen/1473 "2023-12-13T22:27:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![eYounes](https://avatars.discourse-cdn.com/v4/letter/e/49beb7/32.png) [@eYounes](https://forum.signalrgb.com/u/eYounes)\
**Post date:** [December 13, 2023, 10:27pm UTC](https://forum.signalrgb.com/t/stuck-on-splash-screen/1473/1 "2023-12-13T22:27:41Z")

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Unfortunately the app gets stuck on the splash screen and the app dosent run and work,  
please help me how can i fix this problem !  
windows 10  
signalrgb version : 2.3.35

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<div class="post-metadata">

**Author:** ![HarDBR](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/hardbr/32/282_2.png) [@HarDBR](https://forum.signalrgb.com/u/HarDBR)\
**Post date:** [December 19, 2023, 8:17pm UTC](https://forum.signalrgb.com/t/stuck-on-splash-screen/1473/2 "2023-12-19T20:17:01Z")

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Do you have any logs on %localAppData%\WhirlwindFX\SignalRgb\Logs ?