# Paid for Pro but still only getting Free

**URL:** <https://forum.signalrgb.com/t/paid-for-pro-but-still-only-getting-free/3771>\
**Category:** General\
**Created:** [January 25, 2025, 12:59pm UTC](https://forum.signalrgb.com/t/paid-for-pro-but-still-only-getting-free/3771 "2025-01-25T12:59:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ladylix](https://avatars.discourse-cdn.com/v4/letter/l/ed8c4c/32.png) [@ladylix](https://forum.signalrgb.com/u/ladylix)\
**Post date:** [January 25, 2025, 12:59pm UTC](https://forum.signalrgb.com/t/paid-for-pro-but-still-only-getting-free/3771/1 "2025-01-25T12:59:09Z")

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I have uninstalled and reinstalled umpteen times and, although they know and have taken my money, I still cannot get Pro to work, only the Free. Please someone assist. Thank you.

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**Author:** ![Artros](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/artros/32/1093_2.png) [@Artros](https://forum.signalrgb.com/u/Artros)\
**Post date:** [January 26, 2025, 10:02am UTC](https://forum.signalrgb.com/t/paid-for-pro-but-still-only-getting-free/3771/2 "2025-01-26T10:02:53Z")

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do you use same account on website and signalRGB soft ?

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**Author:** ![ladylix](https://avatars.discourse-cdn.com/v4/letter/l/ed8c4c/32.png) [@ladylix](https://forum.signalrgb.com/u/ladylix)\
**Post date:** [January 27, 2025, 9:26am UTC](https://forum.signalrgb.com/t/paid-for-pro-but-still-only-getting-free/3771/3 "2025-01-27T09:26:49Z")

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Hello,  
Thank you for your reply. It is now working fine. I had opened my original account under a different email address. My silly mistake.  
Yours,  
E.Elder.