# Keyboard or Mouse Not Working **URL:** \ **Category:** Troubleshooting\ **Tags:** troubleshooting, mice, keyboard\ **Created:** [January 18, 2023, 9:42pm UTC](https://forum.signalrgb.com/t/keyboard-or-mouse-not-working/70 "2023-01-18T21:42:36Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![FzR\_dontdie\_x](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/fzr_dontdie_x/32/7_2.png) [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Post date:** [January 18, 2023, 9:42pm UTC](https://forum.signalrgb.com/t/keyboard-or-mouse-not-working/70/1 "2023-01-18T21:42:36Z")
## [Problem: A supported keyboard or mouse is not working with SignalRGB](https://docs.signalrgb.com/troubleshooting/keyboard-or-mouse-not-working#problem-a-supported-keyboard-or-mouse-is-not-working-with-signalrgb) ### [Solution:](https://docs.signalrgb.com/troubleshooting/keyboard-or-mouse-not-working#solution) If your RGB keyboard or mouse is on the [supported device list](https://signalrgb.com/devices/), but does not work properly in SignalRGB, try the following steps. - Close SignalRGB. Right click on the icon in the system tray, and select Quit. ![](https://us1.discourse-cdn.com/flex015/uploads/signalrgb/original/1X/5af37e4d1c87fcf28bbd317d70a28611a1a5ca1f.png) - Launch the original app that controls your keyboard/mouse. For example, if you are using a Corsair keyboard, launch iCUE. - Delete any **onboard profiles** that might be saved to the device. This process will differ depending on the keyboard or mouse you’re using. - If available: set the device to software control mode. - If available: force a firmware update on the device. - If possible, **delete** all lighting effects **or** set the device’s lighting to **solid black** / **#000000.** - Quit the original app and make sure that it is fully closed by checking that it is not in Task Manager. - Re-launch SignalRGB. If your device still doesn’t react to the effects, please try using a different USB port.