# Grey screen when trying to Sign In **URL:** \ **Category:** General\ **Created:** [November 6, 2026, 3:39pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349 "2026-11-06T15:39:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jkendrick55124](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jkendrick55124](https://forum.signalrgb.com/u/jkendrick55124)\ **Post date:** [November 6, 2026, 3:39pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/1 "2026-11-06T15:39:16Z")
Been a pro user for a few years now but after changing my password online and trying to resign in on the app I get a grey screen. I will not let me sign in. I have uninstalled and reinstalled the app and even used revo to insure its completely wiped. Please help me get rid of these ugly colors! ---
**Author:** ![SignalBadger](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/signalbadger/32/1654_2.png) [@SignalBadger](https://forum.signalrgb.com/u/SignalBadger)\ **Post date:** [November 6, 2026, 4:01pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/2 "2026-11-06T16:01:31Z")
Happen to have any adblockers, antivirus, or anything like that which might be interferring? What about if you try to sign in directly [from the website](https://signalrgb.com/account/)? ---
**Author:** ![jkendrick55124](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jkendrick55124](https://forum.signalrgb.com/u/jkendrick55124)\ **Post date:** [November 6, 2026, 4:05pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/3 "2026-11-06T16:05:55Z")
No ad blocker, VPN etc.. I checked defender and nothing out of the ordinary. I was able to login just fine from the website but going back to the app if I try to login or even create an account it just gives me the grey screen ---
**Author:** ![SignalBadger](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/signalbadger/32/1654_2.png) [@SignalBadger](https://forum.signalrgb.com/u/SignalBadger)\ **Post date:** [November 6, 2026, 4:10pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/4 "2026-11-06T16:10:30Z")
Can you confirm you’re on 2.5.86? Version info is in the bottom right. If you’re not sure if you’re up to date, grab the installer from the website and install directly on top. It shouldn’t mess up any settings or anything, and is a good way to manually update the app. ---
**Author:** ![jkendrick55124](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jkendrick55124](https://forum.signalrgb.com/u/jkendrick55124)\ **Post date:** [November 6, 2026, 4:17pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/5 "2026-11-06T16:17:20Z")
![image](https://us1.discourse-cdn.com/flex015/uploads/signalrgb/original/2X/c/c59afd2a134f5789d727271fb1d61131cc945bf4.png)Yep looks correct. ---
**Author:** ![jkendrick55124](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jkendrick55124](https://forum.signalrgb.com/u/jkendrick55124)\ **Post date:** [November 6, 2026, 4:20pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/6 "2026-11-06T16:20:25Z")
I got it. I didn’t see the option to sign in from a browser next to “device” I choose that option and it worked! Not sure why this was happening but I will take it ---
**Author:** ![jkendrick55124](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jkendrick55124](https://forum.signalrgb.com/u/jkendrick55124)\ **Post date:** [November 6, 2026, 5:34pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/7 "2026-11-06T17:34:36Z")
Well spoke too quick. I am able to login now and after getting my devices back up and running. I can’t perform a discover or choose LCD to configure it. I know there was a big update for LCD’s that just came. Wondering if there is an issue with this last version ---
**Author:** ![jkendrick55124](https://avatars.discourse-cdn.com/v4/letter/j/85f322/32.png) [@jkendrick55124](https://forum.signalrgb.com/u/jkendrick55124)\ **Post date:** [November 6, 2026, 7:55pm UTC](https://forum.signalrgb.com/t/grey-screen-when-trying-to-sign-in/10349/8 "2026-11-06T19:55:48Z")
So I believe I found the issue. I went in and looked at the logs and found errors from using OpenGL so I went into settings and changed rendering api to Direct3D12 and everything started working. Figured I would share incase anyone else was having this issue. No idea why or what caused this to start failing but looks like it resolved it for me.