# Asus G10DK Not Working Out of the Box

**URL:** <https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853>\
**Category:** Support\
**Tags:** netflix\
**Created:** [July 22, 2023, 9:02pm UTC](https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853 "2023-07-22T21:02:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gdundee](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@gdundee](https://forum.signalrgb.com/u/gdundee)\
**Post date:** [July 22, 2023, 9:02pm UTC](https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853/1 "2023-07-22T21:02:07Z")

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Hello, I am tired of armoury crate. This software is amazing, and I would love to use it. The device name shows Asus Laptop. I have an option for laptop model in the Lighting Settings with 3 options: Zephyrus, G513, and G533. For all of them I get a similar error to the first comment. (I am writing the post on my phone lol)

Computer in question: [ROG Strix G10DK | Desktops | ROG United States](https://rog.asus.com/us/desktops/mid-tower/rog-strix-g10dk-series/)

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**Author:** ![gdundee](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@gdundee](https://forum.signalrgb.com/u/gdundee)\
**Post date:** [July 22, 2023, 9:06pm UTC](https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853/2 "2023-07-22T21:06:08Z")

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(): HID handle is invalid, confirm that the protocol type selected is HID.sendPerledLaptopColors():110sendColors():85Render():45

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**Author:** ![HarDBR](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/hardbr/32/282_2.png) [@HarDBR](https://forum.signalrgb.com/u/HarDBR)\
**Post date:** [July 25, 2023, 1:12pm UTC](https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853/3 "2023-07-25T13:12:48Z")

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Hi, @gdundee

We don’t support that model yet, we could have a faster support if you grab us some USB captures:  
1- Install wireshark and the usbpcap module  
2- Start capturing your usb  
3- Open the original software  
4- Select the mode to change the device zones to a single color and the colors we want is Red: #FF0000, Green: #00FF00, Blue: #0000FF and Light Blue: #2FACED  
5- Optionally set a single zone or key to one of those colors while the rest is black  
6- Close the original software  
7- Stop the capture on Wireshark and save the capture  
8- Open a Issue tracker here with the capture and device info: [Issues · SignalRgb / Signal Plugins · GitLab](https://gitlab.com/signalrgb/signal-plugins/-/issues/)

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**Author:** ![gdundee](https://avatars.discourse-cdn.com/v4/letter/g/848f3c/32.png) [@gdundee](https://forum.signalrgb.com/u/gdundee)\
**Post date:** [July 27, 2023, 9:20pm UTC](https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853/4 "2023-07-27T21:20:55Z")

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Thank you! I have created an issue for this 🙂

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**Author:** ![HarDBR](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/hardbr/32/282_2.png) [@HarDBR](https://forum.signalrgb.com/u/HarDBR)\
**Post date:** [July 28, 2023, 2:41pm UTC](https://forum.signalrgb.com/t/asus-g10dk-not-working-out-of-the-box/853/5 "2023-07-28T14:41:56Z")

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