# Account Not Synchronised **URL:** \ **Category:** Support\ **Tags:** issues\ **Created:** [August 8, 2026, 10:41pm UTC](https://forum.signalrgb.com/t/account-not-synchronised/10006 "2026-08-08T22:41:34Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![AlanWW](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/alanww/32/2042_2.png) [@AlanWW](https://forum.signalrgb.com/u/AlanWW)\ **Post date:** [August 8, 2026, 10:41pm UTC](https://forum.signalrgb.com/t/account-not-synchronised/10006/1 "2026-08-08T22:41:34Z")
Whenever I open the app there is a yellow warning saying Account Not Synchronised: We could not verify your account with the cloud. I am logged into the app and I am logged into the signalRGB site. How do I fix this please. ---
**Author:** ![Benny](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.signalrgb.com/benny/32/1893_2.png) [@Benny](https://forum.signalrgb.com/u/Benny)\ **Post date:** [August 9, 2026, 4:44pm UTC](https://forum.signalrgb.com/t/account-not-synchronised/10006/2 "2026-08-09T16:44:45Z")
We’ve tracked down the root cause behind the “Internal Error” and “Account Not Synchronized” messages some of you have been running into. A fix has landed in beta build 2.5.76, and it should resolve these going forward. If you’ve been hitting either of these errors, grab the [beta.signalrgb.com/Install\_SignalRgb.exe](http://beta.signalrgb.com/Install_SignalRgb.exe) and let us know how it goes. ---
**Author:** ![omarrodsant](https://avatars.discourse-cdn.com/v4/letter/o/c67d28/32.png) [@omarrodsant](https://forum.signalrgb.com/u/omarrodsant)\ **Post date:** [August 24, 2026, 4:41pm UTC](https://forum.signalrgb.com/t/account-not-synchronised/10006/3 "2026-08-24T16:41:36Z")
i have same issue, i install beta and first still interna error and now i can log in but i can modified any of the effects or devices