# Troubleshooting **URL:** https://forum.signalrgb.com/c/troubleshooting/7.md [Latest](https://forum.signalrgb.com/latest.md) · [Categories](https://forum.signalrgb.com/categories.md) · [Tags](https://forum.signalrgb.com/tags.md) --- ## [About the Troubleshooting category](https://forum.signalrgb.com/t/about-the-troubleshooting-category/30)
**Author:** [@Matt](https://forum.signalrgb.com/u/Matt)\ **Replies:** 0
Troubleshooting contains tips/tricks as well as answers to frequently asked questions. --- ## [Game Integrations](https://forum.signalrgb.com/t/game-integrations/93)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 3\ **Last updated:** [July 20, 2026, 11:16pm UTC](https://forum.signalrgb.com/t/game-integrations/93 "2026-07-20T23:16:16Z")
Below you will find a variety of game-integration related problems and their solutions. Problem: Devices pulse white when applying a game integration Solution: Game integrations require an active SignalRGB Pro subscript… --- ## [Start As Administrator](https://forum.signalrgb.com/t/start-as-administrator/85)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 5\ **Last updated:** [September 16, 2025, 1:02pm UTC](https://forum.signalrgb.com/t/start-as-administrator/85 "2025-09-16T13:02:07Z")
Exit SignalRGB by right-clicking the tray icon and choosing Quit. Search for SignalRGB in the start menu, then right click on the app and choose Run as Administrator. If the built in “Run as Administrator” toggl… --- ## [How to Change Email](https://forum.signalrgb.com/t/how-to-change-email/347)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [March 29, 2023, 8:28pm UTC](https://forum.signalrgb.com/t/how-to-change-email/347 "2023-03-29T20:28:31Z")
Opening the Settings menu and Selecting the My Account tab there is an button that will allow you to make an email change request. Selecting the Change Email button will bring you to the request submission screen whe… --- ## [Fix: SignalRGB Freezing or White Screen Issue](https://forum.signalrgb.com/t/fix-signalrgb-freezing-or-white-screen-issue/159)
**Author:** [@thedark1337](https://forum.signalrgb.com/u/thedark1337)\ **Replies:** 0\ **Last updated:** [February 10, 2023, 12:30am UTC](https://forum.signalrgb.com/t/fix-signalrgb-freezing-or-white-screen-issue/159 "2023-02-10T00:30:16Z")
A new issue that has popped up recently is SignalRGB freezing or not responding with a white screen. To resolve this issue, open up Services on your PC and check for Nahimic service. If it is running, stop the service o… --- ## [Kraken Z Workaround](https://forum.signalrgb.com/t/kraken-z-workaround/88)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 1\ **Last updated:** [January 27, 2023, 10:35am UTC](https://forum.signalrgb.com/t/kraken-z-workaround/88 "2023-01-27T10:35:55Z")
SignalRGB currently cannot control the screens on NZXT’s Kraken Z line of coolers. The current workaround to get rid of NZXT CAM is to use KrakenZPlayground. KrakenZPlayground allows you to replace NZXT CAM and still r… --- ## ['Bricked' Aura Ram](https://forum.signalrgb.com/t/bricked-aura-ram/87)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 8:34pm UTC](https://forum.signalrgb.com/t/bricked-aura-ram/87 "2023-01-19T20:34:27Z")
Make sure you read all articles under the Troubleshooting Guide. This section will dramatically increase your chances of resolving your issue successfully. Most RGB ram on the market falls under the category ‘Aura Compa… --- ## [GPU Downclocking Memory](https://forum.signalrgb.com/t/gpu-downclocking-memory/86)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 8:33pm UTC](https://forum.signalrgb.com/t/gpu-downclocking-memory/86 "2023-01-19T20:33:08Z")
The performance loss is negligible and in most cases will account for less than a 1 FPS difference. SignalRGB can cause memory downclocking on some graphics cards. This is an intended feature by Nvidia when performing s… --- ## [Asus Service Conflicts](https://forum.signalrgb.com/t/asus-service-conflicts/84)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 7:27pm UTC](https://forum.signalrgb.com/t/asus-service-conflicts/84 "2023-01-19T19:27:11Z")
There are several mainboards from ASUS that embed ASUS Armoury Crate in the BIOS and will keep prompting you to install it on every restart of your PC. We highly recommend you disable this “feature” in the BIOS settings. … --- ## [Blocked Internal Drivers](https://forum.signalrgb.com/t/blocked-internal-drivers/83)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 7:23pm UTC](https://forum.signalrgb.com/t/blocked-internal-drivers/83 "2023-01-19T19:23:56Z")
If you are experiencing the issue above with the Internal Driver tab being yellow follow the steps below. Follow these steps to troubleshoot Blocked Internal Drivers. In SignalRGB, click on the Settings icon, choos… --- ## [Device Information](https://forum.signalrgb.com/t/device-information/67)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 8:42pm UTC](https://forum.signalrgb.com/t/device-information/67 "2023-01-18T20:42:33Z")
The Device Information page provides vital information on your current setup. It is located in the bottom of the settings page. This page includes information on all your devices connected to your machine that will help … --- ## [Screen Ambience not working with Streaming Services](https://forum.signalrgb.com/t/screen-ambience-not-working-with-streaming-services/82)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 6:37pm UTC](https://forum.signalrgb.com/t/screen-ambience-not-working-with-streaming-services/82 "2023-01-19T18:37:21Z")
Problem: Screen Ambience does not work when watching content from streaming services (Netflix, Hulu, Prime Video, etc.) Solution: If you are having issues watching any streaming services (Netflix, Hulu, Amazon Prime, Dis… --- ## [Display Scaling Issues](https://forum.signalrgb.com/t/display-scaling-issues/81)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 6:35pm UTC](https://forum.signalrgb.com/t/display-scaling-issues/81 "2023-01-19T18:35:29Z")
Problem: SignalRGB does not scale properly Solution: In some instances SignalRGB’s User Interface will not scale properly when using custom resolution scaling in Windows. One way to fix this is to override the scaling f… --- ## [Fast Boot Issues](https://forum.signalrgb.com/t/fast-boot-issues/80)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 6:31pm UTC](https://forum.signalrgb.com/t/fast-boot-issues/80 "2023-01-19T18:31:12Z")
By default Windows 8 (and above) has a feature known as Fast Boot enabled, this can be rather problematic when dealing with RGB devices (at least for the initial setup). Disabling Fast Boot To disable fast boot, create … --- ## [Delayed Startup](https://forum.signalrgb.com/t/delayed-startup/79)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 6:26pm UTC](https://forum.signalrgb.com/t/delayed-startup/79 "2023-01-19T18:26:57Z")
In some cases, it may be necessary to delay the automatic startup of SignalRGB. To do this, please perform the following steps: In SignalRGB go to Settings → Windows Settings and make sure Start SignalRGB when Windows … --- ## [Getting Started](https://forum.signalrgb.com/t/getting-started/78)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 19, 2023, 6:18pm UTC](https://forum.signalrgb.com/t/getting-started/78 "2023-01-19T18:18:45Z")
The purpose of this guide is to share all that we have learned from spending years helping customers debug and wrangle their RGB. Make sure you read all articles under the Troubleshooting Guide. This section w… --- ## [LED Strip shows Incorrect Colors](https://forum.signalrgb.com/t/led-strip-shows-incorrect-colors/76)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:50pm UTC](https://forum.signalrgb.com/t/led-strip-shows-incorrect-colors/76 "2023-01-18T21:50:52Z")
Problem LED strips connected to an ARGB motherboard header or other LED controller are displaying colors incorrectly. To diagnose this issue, try setting your LEDs to white using the Solid Color effect in Sign… --- ## [Turning RGB off when computer is off](https://forum.signalrgb.com/t/turning-rgb-off-when-computer-is-off/75)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:49pm UTC](https://forum.signalrgb.com/t/turning-rgb-off-when-computer-is-off/75 "2023-01-18T21:49:41Z")
Entering UEFI BIOS You will need to enter your Computer’s UEFI BIOS settings, to access your UEFI (BIOS) the following steps should be performed. 1.) Open Windows Settings 2.) Click on Update & Security 3.) Click on R… --- ## [Library and 404 Issues](https://forum.signalrgb.com/t/library-and-404-issues/74)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:48pm UTC](https://forum.signalrgb.com/t/library-and-404-issues/74 "2023-01-18T21:48:19Z")
If SignalRGB is showing a 404 error, or the library is failing to load, it’s having trouble establishing an internet connection. There are several things that can cause this to occur. Below you will find a list of causes… --- ## [SignalRGB Freezing or Crashing](https://forum.signalrgb.com/t/signalrgb-freezing-or-crashing/73)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:46pm UTC](https://forum.signalrgb.com/t/signalrgb-freezing-or-crashing/73 "2023-01-18T21:46:28Z")
Problem The SignalRGB app freezes or crashes while you are using it. Solution To determine the root cause of the issue, please follow these steps: Ensure that Windows is up to date by clicking Check Update in Windows … --- ## [Visual C++ Runtime Redistributables](https://forum.signalrgb.com/t/visual-c-runtime-redistributables/72)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:45pm UTC](https://forum.signalrgb.com/t/visual-c-runtime-redistributables/72 "2023-01-18T21:45:09Z")
SignalRGB requires Visual C++ Runtimes, follow the steps below to install them: Download Visual C++ Redistributable Runtimes All-in-One. Extract the zip file. Run install\_all.bat with administrator privileges by right… --- ## [RGB Controllers not working properly](https://forum.signalrgb.com/t/rgb-controllers-not-working-properly/71)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:43pm UTC](https://forum.signalrgb.com/t/rgb-controllers-not-working-properly/71 "2023-01-18T21:43:32Z")
Problem Devices such as RGB fans, LED strips, or waterblocks are not working or are pulsing incorrect colors. Solution Many types of RGB controllers require additional configuration to function properly. You can identif… --- ## [Keyboard or Mouse Not Working](https://forum.signalrgb.com/t/keyboard-or-mouse-not-working/70)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 9:42pm UTC](https://forum.signalrgb.com/t/keyboard-or-mouse-not-working/70 "2023-01-18T21:42:36Z")
Problem: A supported keyboard or mouse is not working with SignalRGB Solution: If your RGB keyboard or mouse is on the supported device list, but does not work properly in SignalRGB, try the following steps. Close Sign… --- ## [Updating Firmware](https://forum.signalrgb.com/t/updating-firmware/69)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 8:53pm UTC](https://forum.signalrgb.com/t/updating-firmware/69 "2023-01-18T20:53:07Z")
Please read the manufacturers’ instructions for how to flash the BIOS / firmware of your motherboard. Failure to follow proper procedure could result in motherboard failure. If any of your RGB devices are having issues … --- ## [Chipset Drivers](https://forum.signalrgb.com/t/chipset-drivers/68)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 8:51pm UTC](https://forum.signalrgb.com/t/chipset-drivers/68 "2023-01-18T20:51:19Z")
Having problems with your supported RAM, mainboard or GPU: If your “Internals Driver” indicator in top right of your Device Information page in Signal is green and your RAM, mainboard, or GPU either doesn’t show up in De… --- ## [Full Power Cycle](https://forum.signalrgb.com/t/full-power-cycle/66)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 8:39pm UTC](https://forum.signalrgb.com/t/full-power-cycle/66 "2023-01-18T20:39:53Z")
These steps are referred to on other troubleshooting steps and should not be the first solution attempted. Follow these steps to do a full power cycle Shut down your PC Switch off your power supply (if it… --- ## [Device Not Detected](https://forum.signalrgb.com/t/device-not-detected/65)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 8:37pm UTC](https://forum.signalrgb.com/t/device-not-detected/65 "2023-01-18T20:37:15Z")
My device should be supported but isn’t SignalRGB uses the devices USB Vendor and Product id’s to determine what devices to connect to. While most device variants keep the same id’s some use unique Id’s that need to be w… --- ## [Conflicting Apps](https://forum.signalrgb.com/t/conflicting-apps/64)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 7:53pm UTC](https://forum.signalrgb.com/t/conflicting-apps/64 "2023-01-18T19:53:09Z")
For best results all other RGB programs should be closed. Ignoring these warnings is likely to lead to a wide range of device issues. Due to the nature of RGB Software only one program can reliably control devices at t… --- ## [Replacing a Plugin File](https://forum.signalrgb.com/t/replacing-a-plugin-file/63)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 18, 2023, 7:47pm UTC](https://forum.signalrgb.com/t/replacing-a-plugin-file/63 "2023-01-18T19:47:46Z")
Each version of SignalRGB packages its own set of plugins with it, but you can override these with your own plugins by putting them in a specific directory. Plugins in this directory will persist between versions of Sign… --- ## [AVX2 detection in 2.2.27](https://forum.signalrgb.com/t/avx2-detection-in-2-2-27/36)
**Author:** [@FzR\_dontdie\_x](https://forum.signalrgb.com/u/FzR_dontdie_x)\ **Replies:** 0\ **Last updated:** [January 5, 2023, 11:21pm UTC](https://forum.signalrgb.com/t/avx2-detection-in-2-2-27/36 "2023-01-05T23:21:57Z")
In 2.2.27 there was a check for minimum requirement for CPUs added, this check looked for the AVX2 instruction set. It should have been for AVX and not AVX2. if you are on an older system and cannot launch the app try th… [Next page](https://forum.signalrgb.com/c/troubleshooting/7.md?page=1)